October 12, 2023 – According to reports from the foreign technology media outlet WinBuzzer, Microsoft has recently been granted a patent for an AI customer service system that effectively handles user inquiries through natural language processing.
The patent highlights that current customer service systems primarily rely on chatbots, which can only handle routine tasks by providing responses based on keywords or predefined content. These systems lack the sophistication found in tools like Bing Chat, Google Bard, or ChatGPT.
In their AI customer service patent, Microsoft has introduced natural language processing (NLP) technology. Through extensive data training, the system systematically generates relevant responses. It’s essentially a groundbreaking artificial intelligence model designed to decode complex technical issues using everyday language and find the most suitable solutions.
Upon receiving customer support requests, the system converts queries into one or more textual representations that it can understand. It matches these formats and related units, providing encoding for various workflow options as supplementary formats.
Once the AI customer service system identifies the best match, it combines multiple potential solutions, delivering feasible answers or recommendations in natural language to guide customers in resolving their issues.