April 22, 2025 – The Federal Trade Commission (FTC) has filed a lawsuit against Uber in San Francisco, alleging that the ride-hailing giant secretly enrolled users in its Uber One subscription program without their knowledge and engaged in deceptive marketing practices regarding the service’s benefits, as reported by Reuters.
Uber One, priced at 9.99permonth,offersdiscountsonridesandfooddelivery.However,theFTC’scomplaintclaimsUberfalselyadvertisedthatsubscriberscouldsaveupto25 monthly—a figure the agency says is exaggerated. Additionally, the FTC accuses Uber of misleading consumers about the ease of canceling the subscription, stating that users often face significant obstacles when attempting to do so.
“Americans are fed up with subscriptions they never asked for and can’t easily cancel,” FTC Chair Lina Khan stated. “We’re stepping in to hold Uber accountable for these unfair practices.”
In response, Uber spokesperson Noah Edwardson defended the company, saying, “Uber does not auto-enroll or bill users without consent. We’re disappointed the FTC chose to pursue this lawsuit, but we’re confident the courts will recognize that our subscription and cancellation processes are transparent, user-friendly, and fully compliant with the law.”
This isn’t Uber’s first legal clash with the FTC. In 2017, the agency charged Uber with misleading consumers about its privacy and data security measures, leading to a settlement. The following year, Uber paid $20 million to resolve allegations it misled prospective drivers about potential earnings.
In 2022, Uber avoided criminal prosecution by agreeing to an FTC settlement that acknowledged the company’s failure to report a 2016 data breach impacting 57 million users and drivers.
